How TechSage Continuously Improves Your Experience
We don’t sit still. Here’s how we stay ahead:
Ongoing research into AI and automation to improve client and internal efficiencies
Attending conferences to vet the best technologies
Client feedback loops with leadership involvement
Continued education for our team so clients benefit from the latest best practices
What Does the Onboarding Process Look Like for New Clients?
At TechSage Solutions, we've designed a structured, client-friendly onboarding experience to ensure a seamless transition to our Managed IT Services in San Antonio. The process begins with a simple Get Started phase, where we gather essential information about your business and current IT environment. Next, we schedule a Kick-Off Meeting to align expectations, introduce key stakeholders, and outline the project scope. From there, we Initiate the Handoff, transferring responsibilities from any previous provider and securing your systems under our management. Clients are then introduced to the TechSage Portal, a central hub for submitting support requests, tracking progress, and accessing important documentation. Finally, we develop a Strategic Roadmap—a forward-thinking plan that aligns your technology infrastructure with your business goals, ensuring long-term productivity, security, and growth.
Frequently Asked Questions About Managed IT Services in San Antonio
What industries does TechSage Solutions specialize in?
We primarily serve professional service firms and Department of Defense (DoD) contractors in San Antonio. Our team includes CMMC Certified Professionals and compliance experts who understand the strict requirements of these industries.
What is the TechSage Portal and how do clients use it?
The TechSage Portal is a centralized platform where clients can submit support requests, access documentation, and view system performance reports. During onboarding, we provide a complete walkthrough to ensure you get the most out of it.
How long does it take to onboard with TechSage Solutions?
The onboarding timeline depends on the complexity of your current environment, but most new clients in San Antonio complete the initial setup within 2 to 4 weeks. We prioritize a smooth transition and proactive communication throughout the process.
Do you offer support for Microsoft Azure and Office 365?
Yes. Our team specializes in Microsoft Azure server migrations, Office 365 tenant mergers, and transitions to Microsoft GCC for compliance needs. We've helped numerous San Antonio businesses streamline operations with these tools.
How does TechSage Solutions help with CMMC compliance?
We provide tailored consulting for CMMC Level 1 and Level 2, including Microsoft GCC migrations, secure configuration of Teams, SharePoint, and OneDrive, and long-term compliance planning. Our expertise ensures your business meets federal contract requirements.
Can you help my business move from on-prem servers to the cloud?
Absolutely. We've helped San Antonio businesses migrate from outdated hardware to cloud-based infrastructure on platforms like Azure, reducing costs and enhancing performance. Our cloud services include planning, migration, and ongoing optimization.
How does TechSage stay current with technology trends?
One of our core values is continuous learning. Our team regularly attends industry conferences, researches AI-driven tools, and tests vendor solutions to ensure we're always delivering the most secure and efficient IT strategies.
What makes TechSage different from other MSPs in San Antonio?
With over 90 years of combined IT experience, we're not just service providers—we're strategic partners committed to your success. This dedication has reflected in our GTIA Cybersecurity Trustmark certification, as well as a nomination for Texas Workforce Commission's Small Employer of the Year, two honors that come from a long career of serving our clients the best we can with the best people we can.